Travel & Booking Terms – Norwayturbuss.no AS
1. General
These Travel & Booking Terms apply to all services provided by Norwayturbuss.no AS (“the Company”). By confirming a booking, the customer accepts these terms unless otherwise agreed in writing.
2. Booking and Confirmation
A booking is considered binding once it has been confirmed in writing by Norwayturbuss.no AS (by email, contract, or invoice). Any changes to the booking must be agreed upon in writing.
3. Prices
All prices are quoted in Norwegian Kroner (NOK) unless otherwise stated.
-
Domestic passenger transport in Norway is subject to 12% VAT (MVA).
-
International or cross-border transport is invoiced with 0% VAT, in accordance with Norwegian VAT regulations.
-
Prices are based on the information provided at the time of booking (route, duration, number of passengers, vehicle type, etc.).
Additional costs such as tolls, ferries, parking fees, driver meals, accommodation, overtime, or waiting time may be charged unless otherwise agreed.
4. Payment Terms
Unless otherwise agreed:
-
Domestic services: Payment is due according to the invoice due date.
-
International services: 50% advance payment may be required, with the remaining balance payable after completion of the service.
Late payments may incur interest in accordance with Norwegian law.
5. Cancellation Policy
Cancellation must be made in writing.
Unless otherwise agreed, the following applies:
-
More than 14 days before departure: no cancellation fee
-
7–14 days before departure: 50% of the agreed price
-
Less than 7 days before departure: 100% of the agreed price
For multi-day tours, special vehicles, or international assignments, separate cancellation terms may apply.
6. Changes by the Customer
Changes to route, timetable, passenger numbers, or services may affect the price. Norwayturbuss.no AS reserves the right to adjust prices accordingly.
7. Changes or Delays
Norwayturbuss.no AS is not responsible for delays caused by circumstances beyond its control, including but not limited to:
-
Traffic conditions
-
Weather
-
Road closures
-
Accidents
-
Force majeure
No compensation will be paid for indirect losses such as missed flights, connections, or events.
8. Passenger Responsibilities
Passengers must:
-
Follow the driver’s instructions
-
Behave in an orderly and respectful manner
-
Avoid damage to the vehicle and equipment
Norwayturbuss.no AS reserves the right to terminate a service if passenger behavior compromises safety. Costs resulting from damage or excessive cleaning may be charged to the customer.
9. Luggage
Luggage is transported at the passenger’s own risk unless otherwise agreed. The Company is not responsible for loss or damage to personal belongings left in the vehicle.
10. Liability
Norwayturbuss.no AS is liable in accordance with applicable Norwegian laws and regulations. Liability is limited to direct losses and does not cover indirect or consequential damages.
11. Subcontractors
Norwayturbuss.no AS may use approved subcontractors or partner companies to fulfill services. The same terms apply to such services.
12. Complaints
Any complaints must be submitted in writing within 7 days after completion of the service. Complaints submitted after this period may not be considered.
13. Privacy
Personal data is processed in accordance with applicable data protection legislation. Please refer to our Privacy Policy on the website for more information.
14. Governing Law and Jurisdiction
These terms are governed by Norwegian law. Any disputes shall be settled by Norwegian courts, unless otherwise agreed.
15. Contact Information
Norwayturbuss.no AS
Email: post@norwayturbuss.no
Email: post@norwayturbuss.no